There are so many things I wish I could talk about behind the scenes of running the WSFS division, but I don't think it would be a good idea. I do think, however, that many people thoroughly underestimate how difficult the various WSFS jobs are. They're much harder now than they were a generation ago, because people's expectations are much higher, and the change chance of mistakes much greater. In particular, I don't think it's possible to have a web site that works for every possible web access tool that every fan who might want to access it can use. Especially since some fans are very creative about what they use and for their own "religious" reasons won't use anything else.