How I Saved the Day for 100 Metra Passengers
Yesterday morning, Cheryl and I went over to the Metra (commuter rail) station at Route 59 (Aurora/Naperville), intending to take the train into the city, since we already had weekend passes. (A great bargain at only $5.) ( Metra's Poor Communication Almost Strands PassengersCollapse )
I am unimpressed with Metra's communication here. Unless that was an emergency repair -- which it may have been; the evidence supports a broken rail -- they should have done a better job of letting passengers know they needed to use the "wrong" platform. Audible announcements in addition to the scrolling message board should have been made, if they can do so. They should not have depended on a random railfan from California to spot that something was amiss and give those people who would listen directions to catch their train.
In many cases, most of Caltrain's announcements and scrolling message boards have been not terribly useful, but I think in a similar situation, we would have heard numerous announcements about the disruption. At least I hope we would have done so.
? I can
write good things about Caltrain!) Current Mood: concerned