Lisa tried to be the first customer in the door at the new Big R Fernley yesterday morning, but when she first went there in the morning, they said, "We're not ready yet; come back later," and she got the same response on her second attempt. By the third time she got there (she had no interest in queuing), the doors were open and she reports that the store was packed with customers. Considering that this was an unannounced "soft opening," that's not bad at all. Lisa didn't just go for show; she bought some contact paper she's using to cover a sheet of plywood that she's put in my upstairs office behind my desk to act as a backstop. Without that board, anything that falls off the back of my desk will also fall down the staircase, and that could be bad.