Kevin Standlee (kevin_standlee) wrote,
Kevin Standlee

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Good Customer Service

The e-payment I made to my Diners Club MasterCard posted yesterday, so I called their customer service, explained the situation with the payment I mailed last month that they never received, and asked if they could reverse the fees I incurred. The agent put me on hold for a minute and I braced myself for a "no, never, you deadbeat." When she came back on the line, she said, "We'll be happy to credit your account for those fees." And when I asked, she also put in a request to their points program to reinstate the over 3,000 points (=airline miles) I forfeited when the account showed me no longer current. O happy day! I told her, "You have just made my day! I feel so much better now."

She laughed and said, "See, now you're going to have a great weekend."

I agreed, saying, "Yes, and I'm going to use my Diners Club card some more this weekend."

"That's what we like to hear," she said.

She warned me that it can take several days for all of these requests to process. I said I understood, which was why I was starting the process now rather than late in the statement period. I just need to be patient.

With that financial sword hanging over my head, I was seriously considering not going to SiliCon. Now I can head off to the convention this afternoon knowing I'm not in default.

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