Kevin Standlee (kevin_standlee) wrote,
Kevin Standlee

The Only Variable is the AVG Version

I continue to struggle with AVG 8.5 and the way it blocks access to Cisco VPN that I need for work. I can still work because my primary machine is still on AVG 7.5 and I'm upgrading the backup machine.

AVG's support said that they didn't get the diagnosis file from the first attempt to send it to them and would I please start over? By that time, I'd already used System Restore to roll the system back to the 7.5 installation, so I had to indeed start over.

Just to be certain that there wasn't anything else in the mix, I did these steps:

With AVG 7.5 installed:

1. Can I launch my Outlook e-mail (which does connect to my work account) without VPN running? Yes, after I fixed the address to which it has to connect. It

2. Can I connect to my company's VPN? Yes, it properly connects to my company's network.

3. Set a System Restore point, just in case.

Now I ran the entire AVG 8.5 installation process again, downloading a fresh copy of the installation file just to be certain. After it installed, ran, and restarted, I tried these things:

1. Can I launch my Outlook e-mail without VPN running? Yes, it connects.

2. Can I connect to my company's VPN. No. It will not connect, saying the host is not responding.

3. I tried all the trouble-shooting steps in AVG's tech support e-mail, and none of them worked.

4. I ran their data-collection program (which gathers more in-depth information), recreated the error again, and this time it appears to have managed to send AVG's tech support the necessary e-mail.

As much as I want to get that machine back to being a proper backup for my main computer, I'm going to hold off restoring the system back to 7.5 and give AVG's tech support a chance to try and digest this problem and maybe suggest a solution. I fear the answer is going to be, "It's not our fault; it's Cisco's badly-behaved VPN client, and we can't do anything about it."
Tags: computers

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