I just received a phone call from Sharon Austin, Metra's chief communications officer. My letter about the "photos are illegal" conductor was pushed up to her, and she called me to apologize and ask for more information, like could I identify the specific staff member (alas, I couldn't -- no name badge, and I don't remember which hat the man was wearing -- conductor or collector). She said that I did everything right, and that the technical term for what I was doing was "tourist." *smile* She says they'll figure out who the crew was on that train and at the very least remind them of what the rules actually are. According to her, Metra is in the process of re-doing their web site, and that they will have a photo policy that will be easier to find there once the revamp is done. I should also expect to get a written reply. We chatted amiably for about fifteen minutes, and she invited me to look her up the next time I'm in the Chicago area if I have the time.
All in all, I feel much better about the whole thing. This may well be a learning experience for the crew member in question. Assuming he's never done anything like this before, I'm not looking to get the guy fired. I just don't want him or his buddies hassling people who aren't doing anything wrong.