Kevin Standlee (kevin_standlee) wrote,
Kevin Standlee
kevin_standlee

That's an Improvement

Some of you will recall my annoyance with the Holiday Inn Bakersfield, whose web site claimed that it had a free shuttle to Amtrak but did not, and where I incurred $24 in unexpected taxi fares. I complained to Holiday Inn corporate, and this morning I got a call from the hotel manager, who says that if I send her copies of the receipts, they'll reimburse me for the cab-fare. She apologized for the inconvenience. She said that she asked corporate to correct the web site; it hasn't been changed yet, although it may be asking too much for such a change to happen quickly in a large organization like that.

Still, I appreciate the offer, and when I get back from Seaside next week, I'll fire up the scanner and send them the receipts. Nice that they do value my custom sufficiently to deal with the mistake.
Tags: hotels
Subscribe
  • Post a new comment

    Error

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

    When you submit the form an invisible reCAPTCHA check will be performed.
    You must follow the Privacy Policy and Google Terms of use.
  • 0 comments