We also discussed my microscopic, shower-stall-bathroom-only room. I explained that I'm aware of the peculiar architectural history of the building, in that the original tower was built for a Sheraton and has tiny, cramped rooms, while the second tower was built for Red Lion and has oversize standard rooms. I also said that I understood that OryCon had the hotel booked out and that my arriving on Friday limited their flexibility. I did, however, express my disappointment (or rather, Lisa's) as not getting a room with a bathtub in it. She agreed that as a Gold member, I should have been able to get at least a standard room in the "ex-Red Lion" wing. She laughed when I described rooms such as the one in which we were stored as "contractual obligation rooms," and she understood what I meant about them. She then sent me a message with her contact information and asked me to write to her again the next time I was going to stay in the area so that she could see what she could do to make my stay more pleasant.
I didn't get anything directly out of this, but I did appreciate a hotel manager taking the time to address my concerns. And if it got the restaurant staff to re-focus on food safety, that's a good thing by itself, because in my opinion (and more loudly in Lisa's) this is something that is too often taken for granted until someone gets sick.